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Return to shopReturns & Exchanges
At RumaMeer, your satisfaction is our priority. We want you to feel confident when shopping for our premium Co-ord Sets, Kaftans, Perfumes, Scarves, and Stoles. If something isn’t right, we’re here to help with a smooth and transparent Returns & Exchanges process.
Eligibility for Returns & Exchanges
To ensure fairness and hygiene, the following conditions apply:
- Eligible Products
- Co-ord Sets
- Kaftans
- Scarves & Stoles
These items can be returned or exchanged within 7 days of delivery if:
- The product is unused, unworn, and unwashed
- All original tags, labels, and packaging are intact
- You have the order receipt or proof of purchase
- Non-Returnable / Non-Exchangeable Products
For hygiene and safety reasons, the following items cannot be returned:
- Perfumes
- Items purchased during sale, clearance, or special promotions
Exchange Policy
We gladly offer exchanges if:
- The size does not fit
- You received a wrong or defective product
Note: Exchange is subject to stock availability. If the desired item is unavailable, you may choose another product of equal value.
Return Process
Follow these simple steps to request a return:
Contact Us
Email our support team at info@rumameer.com or WhatsApp us at +92 330 808 0803 within 7 days of receiving your order.Provide Details
Share your order number, product name, and reason for return.
Attach photos if the product arrived damaged or incorrect.Approval & Pickup
Once approved, we will arrange a return pickup or guide you on how to send the item back.Inspection & Refund/Exchange
After receiving the product, our team will inspect it.Refunds are issued as store credit only.
Exchanges are dispatched within 2–4 working days after approval.
Refunds (Store Credit)
All eligible returns are refunded in the form of store credit, which:
- Never expires
- Can be used on any future purchase
- Must match the value of the returned product
- We do not offer cash refunds.
Damaged, Wrong, or Defective Products
If you receive:
- A faulty product
- A wrong item
- A damaged package
- Please contact us within 48 hours of delivery.
We will replace the product at no additional cost.
Order Cancellations
Orders can be canceled within 12 hours of placing the order, provided they have not been shipped.
Once shipped, cancellation is not possible.